The Eby Guarantee for Plumbing Work in Lake Stevens, WA

A guarantee is only as good as the words it uses, so here are ours — in plain writing, without legal fog. This page states the Eby Guarantee as brand policy. Because every job is different, the final guarantee terms are confirmed with your plumber before work begins, in writing, on your invoice. If the words on the invoice differ from this page, the invoice governs, and you're entitled to ask why.

What is covered

Our workmanship is covered. If something we installed or repaired fails because of how we did the work — a joint we soldered leaks, a connection we made comes apart, a drain we cleared reclogs because the obstruction wasn't actually cleared — we return and make it right at no charge. That's the whole of it: our work, done wrong by us, fixed by us. The coverage period is stated on your invoice for the specific job; standard repairs carry a one-year workmanship coverage, and longer coverage applies to larger installations such as repipes and sewer replacements, stated per job.

What is not covered

Three categories are outside the workmanship guarantee:

1. Pre-existing conditions. If your pipes were already corroded, your drain already had root intrusion upstream, or your system already had a failing component we didn't touch, we can't guarantee those parts. We document pre-existing conditions we find during diagnosis and tell you about them before work starts.

2. Customer-supplied parts. If you supply your own faucet, fixture, or water heater, we guarantee the installation — not the part. If the part itself is defective, that's between you and the manufacturer or retailer. We recommend this honestly: parts we supply come with both our workmanship coverage and our handling of any manufacturer issue.

3. Normal wear, misuse, and conditions beyond our control. Things like freeze damage after we've told you to winterize, clogs from wipes or grease after we've cleared and advised, or system failures from parts of the plumbing we didn't work on. This is the part nobody likes reading; it's also the part that keeps the guarantee honest instead of impossible.

How to make a guarantee claim

Call (425) 555-0132 or reach us through our contact page. Describe what's happening and, if you can, attach a photo. We'll determine whether the issue is our workmanship — and we'll do it fairly, because the guarantee is public and you can point at it. If it's our work, we schedule the return visit and fix it at no charge. If it isn't, we tell you that straight, with the evidence, and give you a quote for the actual fix.

What "make it right" means in practice

It means restoring the repair to the condition it should have been in — not a discount voucher, not a credit toward future work, not an argument. If a repair we guaranteed failed, the second visit is free. If our repair caused damage beyond the repair itself — a leak we caused that stained drywall, for example — we address that with you directly rather than pointing at fine print.

An honest note before you book

Eby Plumbing is a new local brand, and this guarantee is our brand policy — not a record of claims we've already paid. We've written it the way we intend to honor it, and we put it here precisely so you can hold us to it. The final terms for your specific job are confirmed in writing with your plumber before work begins. Read them, ask questions, and don't let us start until you're comfortable.